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Frequently asked questions

Tickets & Locaton

What is Westward Music Festival?


Westward Festival is Vancouver's premier live music festival featuring hundreds of world class acts and local talent. Between September 8 & 13 2021 Westward Music Fest takes over multiple venues around the city for an unforgettable week of music & entertainment.




What ticket types do you have?


At this time we are selling tickets to individual shows and curated show packs. For individual shows you will be granted access to your selected show on the date and time advertised. For curated “show packs” - this is a curated selection of 3 shows bundled together where you will receive 3 individual tickets. Wristbands are not available at this time - please see below




Where Is Westward Music Festival?


Westward Music Fest is held in Downtown Vancouver across multiple venues including The Vogue, The Biltmore and Imperial - check your ticket email for your shows venue.




Is there an age restriction?


Age restrictions vary by show, be sure to check your ticket and the Westward / MRG website - check your ticket email for details.




Why are you not selling festival weeklong wristbands?


While we await clear regulations from the provincial government, we have decided to only sell individual tickets for concerts, as well as show packs, so that in the unfortunate case where we need to reschedule a show with an artist, we can make sure that we can accomodate all the ticket buyers. We will look to potentially launch wristband sales closer to the festival itself as well as continue to announce new programming.




Where do I buy tickets?


This year tickets are sold exclusivly online via our ticketing partner Admit One. You can view all shows ant ticket types here:




Can I 'buy now, pay later'?


Yes! All events for Westward 2021 are elagable for the MRG Live layaway programme. Select the tickets you want and hit 'Paymeny Plan' at chekout - the cost of your tickets will be split monthly from the date of your purchase to the event date.





COVID & Show Changes

What are your COVID-19 Health & Safety measures?


We are awaiting confirmation on COVID-19 Health & Safety guidelines from the BC Provincial Government. As soon as they are made available to us they will be emailed to all buyers and made public on this website. Rest assured, our attendees safety is our top priority and so all protocols will be adhered to to ensure a safe and enjoyable experience




What happens if a show or the whole festival is cancelled?


If in the event that a show or Westward Music Festival is cancelled you will be notified by email and offered a credit or refund following the announcement of cancelation.




What happens if a show or the whole festival is postponed?


If a show is postponed, you will be notified by email of the change and your ticket will remain valid for the new show date. If you cannot make the new date, you will be able to request a credit or refund following the announcement of postponement.





Survival Guide

What can I bring?


Every venue is different so please refer directly to the venue. However, items that are NOT permitted in all venues: - Weapons - Drugs - Outside Alcohol - Pro- style camera (DLSR)




Where can I eat?


We invite you to enjoy a meal or a drink at one of our other properties: Dublin Calling and Yale Saloon!




Is There A Lost & Found?


If you have lost an item at any point during the festival, you can go to the Vogue Theatre at 918 Granville street to pick it up if it was turned in.




What happens if it rains?


Westward Music Festival is happening rain or shine. We hope for sunshine but please plan accordingly for the weather, sunscreen, water bottle, umbrella, comfy shoes.




Can I bike to Westward Music Festival?


Yes, biking is a great way to get to the festival. Make sure to bring a lock though and lock it up nearby.




Where can I park?


Parking is at a premium downtown, there is no on-site parking, however the City of Vancouver offers street pay parking in business areas surrounding our venues. Allow yourself ample time to find parking and we encourage you to carpool, rideshare or ride-hail where possible.




Can I take public transport to Westward Music Festival?


Buses run very frequently to the festival venues from all parts of the lower mainland. Check out the Translink website for more ideas on how to get to Westward Music Festival.





Contact

I still have questions about Westward Music Festival 2021


Please email us at help@mrglive.com with your query and we will be happy to help.




I want to sponsor or partner with Westward Music Festival 2021


If you would like to sponsor or partner with WMF 2021, please email Lauren.Coburn@themrggroup.com




I want to review or take photos for my media outlet.


For Press & Media accreditaton, please email Andy.Bayley@MRGLive.com





Health & Safety

Is there medical staff at Westward Music Festival?


All MRG Venues, Vancouver Civic Theatres have first aid services provided by the contracted security provider.




Are the venues accessible for people with reduced mobility?


We do our absolute best to ensure that our venues are accessible. However, The Biltmore and Imperial do have barriers that can be resolved with early entry. Please let a member of the staff (security or ticket takers) if you require additional assistance.